Native Way
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Frequently Asked Questions (continued)
Questions before ordering? Check here first!
 
Q How young is too young to flintknap?
A Flintknapping involves the use of razor-sharp stone, holding it, handling it, and striking razor blades off of the workpiece. These fly off the work at high speed, showering the knapper's legs with flakes.

Some of these are tiny, and can get into your eye easily, even with safety glasses. The practice requires ventilation, as the material used is silica, which can be breathed in to your detriment.

We specifically DO NOT encourage anyone less than 15 or 16 to attempt flintknapping, and even then, only those with uncommon sense and with the continuing presence of an adult.

THIS STUFF WILL CUT YOU, DEEPLY. THAT'S WHAT IT WAS USED FOR.

WE ACCEPT NO LIABILITY FOR ANYONE MISUSING THESE MATERIALS AND HURTING THEMSELVES.


Q What if I don't want to give my credit card over the Internet?
A That's fine, simply continue through the ordering process until it asks you for a credit card number, then choose "check" or "phone" as a payment option and we will receive your order electronically. Your order confirmation will have all the information you need to make the call or to mail the check or money order. You can then give us your credit card number over the phone, or write us a check, and as soon as we receive payment, we'll ship your order.


Q Can I phone you with a question? I notice your phone number is not published.
A We do not publish our telephone number, because it works much better to ask questions in an email. We are a Mom and Pop operation, and every time someone calls the production must stop to answer the call. Please try to ask your questions by email. Of course, you can request a number in an email, but you might try asking your question first and avoid the call.

If you select telephone order in your checkout procedure, you will get the phone number that way to ask a question about the filling of your order. Email us at info@nativeway.safewebshop.com


Q Do you have a store that we can visit if we are coming through southern Mississippi?
A We have a rural shop location, and do not encourage walk-in business, as many of our materials are only graded and selected after they are ordered.

If you would like to come visit us and do not expect Wal-Mart style service or merchandise neatly stacked on shelves, then make sure you email us well before you want to come by. We have many duties that take us into the field, and we are not always in the shop.


Q Do you guarantee your products or services?
A Yes, we offer a 10 day satisfaction guarantee on all products as long as you return the product in original condition with the original packaging materials. We will refund purchase price less shipping. Most of these items are sticks, stones or animal parts and grading is everything. We have been in this business for over 20 years, and we know how to grade these materials.

Q How quickly will my order be shipped?
A Most orders ship within 48 hours, but there are many exceptions. If we are out of a particular item, if the quality of what we have is below our standards, or if there are a lot of people ahead of you waiting for their order, it may take up to a week before your order is sent, though this is uncommon. We will hold up your order if needed, waiting up to a few days on a single item, as we do not habitually send a portion and then the rest later.

Q What are my shipping options?
A Our standard shippers are UPS Ground Service and the Postal System. Small packages and international packages are best handled through Priority Mail with the postal system. Select the shipper when you place your secure order. If we see that we can save you some money by shipping differently, we usually will do that.

Email us if you MUST have the order sent by one or the other, so we don't opt for the cheaper method.


Q I only have a $6 order, and the UPS charge is more than the price of the order. That doesn't seem right!
A UPS accurately reflects the cost of making a delivery to your location. Remember that also includes the cost of UPS picking up the package from our shop and taking it across country. Actually the price is usually a good deal for the service.

Postal charges for light packages are lower than UPS but someone still has to deliver the items to the post office, which our postal delivery people are not so good at. So that means a trip for us to town, and that does not happen every day. Somebody pays for everything, so you saving a few bucks with postal still costs someone (us).

Our advice for getting the best shipping value for your dollar is to avoid making very small orders. The idea that driving to your location should cost less than any purchase you make -- no matter how small -- is an idea whose time passed with cheap gasoline.